Returns & Exchanges
At Porta, we want you to be completely satisfied with your home essentials. If an item isn't the perfect fit for your space, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware and assembly instructions are included to qualify for a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing